Hospitality: An Introduction

Hospitality: An Introduction

Course Hours: 
Course Type: 
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Hospitality: An Introduction provides a detailed description of the many facets of the Hospitality and Tourism sector, including tours and travel, hotels, restaurants, culinary, casino operations, cruises, and the recreation and leisure industries. Personal profiles of industry leaders highlight the wide range of career opportunities available in the field. This course discusses the Hospitality and Tourism industry's evolution toward increased internationalization and integration. Industry vignettes offer a behind-the-scenes view of real-life job tasks and career success stories. Each module of this course features practical case study scenarios, a description of trends in the field and ways to apply your knowledge. 

Prerequisite(s): None

After completing this course, you should be able to:

  • Define the mission and product of hospitality
  • Identify factors to consider when managing lodging
  • Recall the basics of the food service industry and restaurant business and operations
  • Recognize different types of tourism, recreation and entertainment events, functions, and operations related to hospitality industry
  • Identify current trends in hospitality and skills needed for management and leadership roles

Hospitality: An Introduction Module 1
Introducing Hospitality

  • Hospitality through the Ages
  • Ancient Times
  • Medieval Times
  • 18th and 19th Centuries
  • The Interrelated Nature of Hospitality and Tourism
  • Hospitality Industry Philosophy
  • Sustainable Hospitality
  • The Focus on Service
  • Trends in Hospitality and Tourism

Hospitality: An Introduction Module 2
The Hotel Business

  • History of Innkeeping in the United States
  • Hotel Development and Ownership
  • Franchising
  • Contracts and Trusts
  • Classification of Hotels
  • Best, Biggest and Most Unusual Hotels and Chains
  • International Perspective
  • Sustainable or Green Lodging
  • Trends in Hotel Development

Hospitality: An Introduction Module 3
Rooms Division Operations

  • The Functions and Departments of a Hotel
  • Role of the Hotel General Manager
  • Revenue Management
  • Reservations
  • Guest Services
  • Concierge
  • Housekeeping
  • Sustainable Lodging
  • Security/Loss Prevention

Hospitality: An Introduction Module 4
Food and Beverage Operations

  • Food and Beverage Management
  • Kitchen
  • Food Operations
  • Bars
  • Stewarding Department
  • Catering Department
  • Room Service/In-Room Dining
  • Sustainable Food and Beverage Operations
  • Trends in Lodging Food and Beverages

Hospitality: An Introduction Module 5

  • Wines
  • Beer
  • Sustainable Brewing
  • Spirits
  • Nonalcoholic Beverages
  • Bars and Beverage Operations
  • Inventory Control
  • Personnel Procedures
  • Liquor Liability and the Law
  • Trends in the Beverage Industry

Hospitality: An Introduction Module 6
The Restaurant Business

  • Developing a Restaurant
  • Restaurant Market and Concept
  • Restaurant Location and Ambiance
  • Sustainable Restaurants
  • Menu Planning
  • Equipment Capacity and Layout
  • Price and Pricing Strategy
  • Classification of Restaurants
  • Trends in the Restaurant Business

Hospitality: An Introduction Module 7
Restaurant Operations

  • Front of the House
  • Restaurant Forecasting
  • Service
  • Suggestive Selling
  • Sustainable Restaurant Operations
  • Back of the House
  • Food Production
  • Management Involvement
  • Purchasing and Receiving
  • Storing and Budgeting
  • Restaurant Accounting

Hospitality: An Introduction Module 8
Managed Services

  • Airlines and Airports
  • Military
  • Elementary and Secondary Schools
  • Colleges and Universities
  • Managing Managed Services
  • Sustainable Managed Services
  • Health Care Facilities
  • Business and Industry
  • Leisure and Recreation
  • Trends in Managed Services

Hospitality: An Introduction Module 9

  • What is Tourism?
  • The Five Ages of Tourism
  • Rail, Automobile, and Coach Travel
  • Airlines
  • Cruise Ships
  • The Economic Impact of Tourism
  • Promoters of Tourism
  • Business Travel
  • Ecotourism

Hospitality: An Introduction Module 10
Recreation, Attractions and Clubs

  • Recreation, Leisure and Wellness
  • Government-Sponsored Recreation
  • Commercial Recreation
  • Disney and Universal Studios
  • Regional Theme Parks
  • Animal Attraction
  • Historic Places/Sites
  • Museums and Performing Arts
  • Destinations
  • Noncommercial Recreation

Hospitality: An Introduction Module 11
Gaming Entertainment

  • The Casino Resort
  • Types of Casino Operations
  • Comps 
  • Components of Casino Resorts
  • Evolution of Gambling and Casinos
  • Working in a Casino Resort
  • Casino Operations
  • Sustainability in Gaming Entertainment

Hospitality: An Introduction Module 12
Meetings, Conventions and Expositions

  • Key Players in the Industry
  • Types of Meetings and Conventions
  • Types of Associations
  • Historical Associations
  • Venues
  • Convention Centers 
  • Conference Centers
  • Sustainable Meetings and Conventions

Hospitality: An Introduction Module 13
Special Events

  • What Event Planners Do
  • Challenges and Tools for Event Planners
  • Classifications of Special Events
  • Required Skills and Abilities for Planners
  • Special Event Organizations
  • Sustainability in Special Events
  • The Special Events Job Market
  • Trends in the Special Events Industry

Hospitality: An Introduction Module 14
Leadership and Management

  • Leadership
  • Example of Excellence in Leadership
  • Hospitality Management
  • What is Management?
  • Managerial Skills
  • Sustainable Leadership
  • Distinction Between Leadership and Management
  • Ethics
  • Trends in Leadership and Management 


**Outlines are subject to change, as courses and materials are updated.**

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Internet Connection

  • Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

  • Processor - 2GHz Processor or Higher
  • Memory - 1 GB RAM Minimum Recommended


PC Software Requirements

  • Operating Systems - Windows 7 or higher
  • Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers - Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • QuickTime, Windows Media Player &/or Real Player


MAC Software Requirements

  • Operating Systems - Mac OS x 10 or higher with Windows
  • Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers- Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • Apple QuickTime Media Player